Cable Company Drama

On Friday, the cable company failed to show up for their fourth appointment to relocate their line to the new underground conduit. On three of the previous four appointments, they just did not show up. The one occasion they did show up, they did nothing and departed. This morning I called their service number and talked with Kay. I explained to her that my patience was running out and that there was no excuse for the service failures over the past two weeks. Kay agreed and could not offer an explanation. I informed Kay that, going forward, there were three possible course of events: 1) a new appointment is made and the company completes the work satisfactorily, at which time all of their past sins may be forgiven; 2) a new appointment is made and they again fail to show up, at which time I will personally cut their line and cancel our service; 3) a new appointment is made but, prior to that appointment, the construction project is delayed due to the overhead line, at which time I will personally cut their line and cancel our service. Kay talked with her supervisor, Brian, and assured me that either Brian or the service dispatcher will call me on Monday to let me know of the new (fifth) appointment. I assured Kay that the outcome of this mess is up to them and if I end up cutting their line and canceling our service, I will ensure they are exposed to a lot of unfaltering publicity.