No further work on the basement water systems today. They should be back next week. The domestic hot water heater continues to work well. We have both noticed that it takes significantly longer for hot water to "arrive" at the kitchen sink. Something we will get used to.
Now the surprise of the day,
We received an email from Betsy (solar) this afternoon warning us that she would be sending us a Change Order (CO) for approval along with the cost associated with that CO. She explained this was due to our decision (made about a month ago) to locate the inverters outside, instead of in the basement. She went on to say that "the increase in price shouldn't be too bad". The last time I was told something like this, and from this company, the price increased by 15%. I therefore was slightly perturbed. I sent a note back to Betsy asking how there could be a change order when the contract did not specify the inverters were to be located in the basement. I strongly suggested that we needed to talk....soon. She called shortly thereafter and we talked for quite awhile. Overall, it was an open, honest and amiable conversation.
Betsy stated that the initial proposal, while it may not have specified, assumed the inverters would be located somewhere inside (either in the garage or the basement). She went on to state that locating the inverters outside would result in an efficiency reduction.
WAIT A MINUTE....TIME OUT!
I reminder her that when we were originally discussing the location of the inverters (a month ago), we were not informed that locating them outside was even an option. We only found this out by doing our own on-line research. Once we became aware of this option, we initiated an email discussion with Drew (their project manager) regarding its feasibility. Betsy was copied on these emails. Drew stated that locating the inverters outside was rarely done because "most people don't want to see them all the time". Since this was not a concern to us, we responded that, "We are leaning toward an outside location" and "If there are other considerations which need to be taken into account concerning the general location of the inverter panel or the required slab, please let me know as soon as possible". Finally, upon deciding on the outside location, we told Drew that "When we get closer to the point of pouring the slab, we'll be in touch with you to ensure it is acceptable". Late last week, I sent a note to Betsy and Drew informing them that we are close to being ready to pour the slab, on which the inverters will be mounted, and that they must ensure their requirements are known to "Our" Mike.
Now, a month after the decision was made to locate the inverters outside, based upon the information provided to us, we are learning that there ARE other issues, namely cost and efficiency. Betsy also acknowledged that, despite my previous requests, their company had not communicated with either our general contractor or our electrical contractor. Our project had "fallen through a crack".
Betsy said she would develop information regarding the following: 1) any additional costs of locating the inverters outside; 2) any impact on the equipment durability or efficiency associated with the outside location; 3) a review of the interface of the solar electrical system with the rest of the project's craft contractors. I told her that with this information, we will be able to decide whether we will continue with the solar part of the project at all, and if so, where the inverters will be located.
Before we signed the contract, we had warned the solar company that we would not tolerate foreseeable "surprises" during the course of the project. While Betsy acknowledged this issue may have "fallen through a crack", her company "was not trying to screw us" (her words). I assured her that we wanted to follow through with the solar part of our project, but it is a discretionary part of that project. If they lose our confidence, the solar portion will come to a quick end.